Welcome back!

Shoppers use the Entrusters platform to purchase popular products from any online retailer abroad. We connect you with a member of our international community of Trusted Travelers, who deliver products directly to you when they travel.

Trusted Travelers are adventurous, global couriers who use their extra luggage space to deliver items as they travel. Read more about their travels on the "Our Community" page.

You can purchase any new product that can be packed in a traveler’s suitcase. Our travelers deliver small electronics, clothes, shoes, fashion items and a whole universe of products that can fit easily in a suitcase. Popular retailers include Amazon, Nike, Apple, and Ralph Lauren.

We accept all major credit cards, PayPal, and Bitcoin. All payments made with a credit card are charged in US dollars based on the exchange rate at the time of purchase.

We take your security very seriously, and we will never share, sell, or distribute any of your information.

All credit card and bank account information provided to Entrusters is stored with third parties who are PCI (Payment Card Industry) compliant for handling financial data. We do not collect or store any credit card or bank account information.

Buy It Now is the easiest way to purchase items on Entrusters. Items with a Buy It Now indicator can be purchased immediately so you don’t have to wait for travelers to make delivery offers. Buy It Now items will be delivered within 21 days of purchase or you will have the option to receive a full refund.

The total price you pay for an item depends on a few factors:

• Product cost from online retailer
• Fee earned by traveler for purchasing, packing, and delivering your order
• US sales tax and domestic shipping charges
• Entrusters service fee for arranging and securing purchase, and offering 24/7 customer support

Other costs may include:

• Customs, duties, and taxes
• Local shipping

Buy It Now

Items with a Buy It Now indicator reflect the final price you will pay. The resulting total price is then converted into your local currency at the current exchange rate.

Search & Shop by URL

Products that are not listed as “Buy It Now”, for example those requested using our “Shop By URL” feature, or more unusual items, will have an estimated price calculated in the same way as Buy It Now items. However, Travelers are free in such cases to propose their own fees for delivery at which point the total price will be sent to you in the form of a "Delivery Offer.” You can choose to accept any Delivery Offer you receive by clicking the ACCEPT button and then paying at checkout.

Buy It Now items will be delivered within 21 days of purchase or you will have the option to receive a full refund.

Non-Buy It Now items will receive delivery offers that include the date the traveler is expected to arrive at his or her destination. Travelers and shoppers are expected to meet within 3 days of the traveler’s arrival to complete the delivery.

Search
Click on the "Shop" button in the top header or use the search bar on the homepage, which returns results directly from Amazon. Select the item you were searching for and place your request.

Not finding what you’re looking for? Items from retailers other than Amazon can be requested using our “Shop By URL” feature.

Shop By URL
Copy the URL of the product you want from the online retailer directly into the search bar. This will return the exact item from the URL you provided. Then confirm the details and place your request. We'll process the request manually within 24 hours and publish to our marketplace if it meets our requirements.

Send us an email or reach us via chat with any questions you may have.

Requests made from Amazon via our Search feature will be placed into the marketplace immediately to receive delivery offers from travelers. If you requested an item using a URL from another online retailer, we will process the request manually to ensure it meets our requirements and publish to our marketplace within 24 hours.

No. Sales are not final until you have accepted a delivery offer and completed the checkout process. You may cancel your order at any time prior to those steps.

Items published into our marketplace will be eligible to receive delivery offers from travelers. Any delivery offer you receive will contain the arrival date of the traveler as well as the total price you would pay to receive your request. Delivery offers are sent via email and may also be viewed in your shopping dashboard. To accept a delivery offer, simply click “Accept” and proceed to checkout.

No. You are not obligated to accept a delivery offer. Please review the total price and arrival date of the traveler to determine if the offer meets your expectations.

We try to ensure every request receives a delivery offer. However, there may be several reasons why a Trusted Traveler has not offered to deliver your item, including:

• The item may be too large or difficult to carry
• The price of the item may not be high enough to attract a delivery offer
• All Travelers going to your location may be at capacity

As always, please let us know anytime your item is not receiving offers and we will do our best to help!

Once you accept an offer, you will proceed to our secure checkout to complete your order using a credit card, PayPal, or Bitcoin. After completing checkout, you will receive confirmation of payment and be introduced to your Trusted Traveler to arrange for the delivery of your order.

Once you have completed the checkout process, you will be introduced to your Trusted Traveler via email. To ensure a secure transaction, we ask that all email communications between shoppers and travelers also include Entrusters.

Please note: in the case of a dispute resolution, only messages sent with copies to Entrusters can be considered part of the official record. Communications by any other medium will not be considered.

We currently offer 3 options for collecting your order.

Meeting with your Trusted Traveler
Once you have been introduced to your Trusted Traveler you are able to coordinate a convenient time and place to meet upon their arrival. Please be prepared to meet your Traveler at a time and place that works for his or her travel schedule. We recommend meeting in common areas such as a hotel lobby or café near the Traveler's location. 

Meeting with an Entrusters Community Manager
In select locations, we offer shoppers the option to meet with an Entrusters Community Manager to collect their order. This is advantageous to shoppers who have multiple orders arriving with different Travelers. Meeting with a Community Manager allows shoppers to collect multiple orders at once without having to arrange separate meetings.

Delivery directly to your home*
In select locations, shoppers can have their order delivered directly to their home. We work with several local logistics partners who deliver your order directly from the Traveler to your doorstep. This is advantageous for shoppers with busy schedules or those that live outside a major metropolitan area. Please contact us via email or chat for more information about this option.

*Additional fees apply

Your Trusted Traveler will be instructed to purchase the exact item you ordered, using the specific information we confirmed with you by email using the exact same URL. Please double check that all aspects of your order are accurate before proceeding to checkout. If you notice any mistakes in your order, please contact us prior to completing the checkout process. In some cases, changes to your order may void existing delivery offers, and bidding will start again.

When you meet with your Traveler to complete the delivery, please check that all aspects of the order are correct. If the Traveler purchased the incorrect item by mistake, do not accept the delivery and contact us immediately. In these cases, you will be refunded in full for your purchase.

Entrusters provides Shoppers a unique 4-digit code for each delivery. You can find this code anytime in the "Your Shopping" dashboard.

In order to complete the transaction, you must arrive at the delivery location with your unique 4-digit code to be given to your Traveler. In order to complete the transaction, your Traveler must provide the code to Entrusters.

Please contact us anytime to inquire about your 4-digit code.

You may cancel your request at anytime prior to the checkout process. To do so, simply find the request in the "Your Shopping" dashboard and select CANCEL. The request will then be removed from the marketplace and you will no longer receive delivery offers for the item.

If you have already completed the checkout process, your order cannot be cancelled since the Trusted Traveler has already been instructed to purchase your item(s).

In some scenarios we allow shoppers to cancel their order after completing the checkout process. To determine if you meet the requirements for a post-checkout cancellation, please contact us for further assistance.

Sometimes travel plans change. In the event a traveler is delayed for more than seven days from the original estimated arrival date, we offer you the opportunity to receive a full refund.

Any warranty that is included by the product manufacturer for the original purchase of the product will be delivered to you along with your product. In the event you need to exercise the guarantee of the warranty and cannot do so directly with the product manufacturer, please contact us for further assistance.

Should your product need to be returned to the manufacturer for repair or refund, Entrusters will help arrange the return. We cannot guarantee the timing of any product repair or refund, but will act in good faith to have the situation resolved as quickly as possible.

*Additional traveler fees may apply for returns or delivery of replacement products.

No. We do not hold inventory. We do not sell directly or manufacturer any product.